Last Updated: October 15, 2026
Bison Embroidery offers two separate services: digital embroidery digitizing files and physical embroidered patches. The following return, refund, exchange, and order cancellation policies apply according to the type of product ordered.
1. Digital Embroidery Files
Returns, Refunds & Refund Processing Time
Digital files are customized to each customer’s requirements and are generally non-returnable once completed and delivered. If a file contains an error or does not meet the agreed specifications, customers may contact us for corrections. Refund requests will be reviewed on a case-by-case basis. If a refund is approved, it will be issued through the original payment method where possible, and we aim to initiate approved refunds within 5–10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Order Cancellation
Customers may request cancellation before digitizing work begins. Once work has started or the completed file has been delivered, cancellation and refund eligibility may be limited.
2. Physical Embroidered Patches
Returns and Exchanges
Since physical patches are custom-made, returns and exchanges are generally not accepted for changes of mind or errors in customer-provided artwork or approved specifications. If patches arrive damaged, defective, or materially different from the approved specifications, please contact us so we can review the issue and determine an appropriate solution, which may include a replacement or refund.
Refunds & Refund Processing Time
Refund requests for physical patches will be reviewed based on the circumstances of the order. If a refund is approved, it will be issued through the original payment method where possible. We aim to initiate approved refunds within 5–10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Order Cancellation
Cancellation requests must be submitted before production begins. Once production has started, cancellation may not be possible. If cancellation is approved after work has started, a partial refund may be considered based on the work completed and costs incurred.
3. How to Request a Return, Refund, Exchange, or Cancellation
Customers can contact our team using the details below. Please provide your name, order number, and a description of the issue. For damaged or defective patches, photographs may also be requested. Our team will review the request, contact the customer if further information is required, and communicate the outcome.
4. Contact Us
For questions regarding returns, exchanges, refunds, or cancellations, please contact:
- Business Name: Bison Embroidery
- Address: Sector 14/B, Karachi Central, Karachi, Pakistan
- Email: admin@bisonembroidery.com
- Phone: +92 325 2714911 / (213) 606-6465
We are committed to reviewing customer concerns fairly and providing appropriate solutions.