Last Updated: October 15, 2026
We are committed to providing quality services and resolving customer complaints fairly and transparently.
1. How to Submit a Complaint
Customers can submit complaints regarding our services, orders, payments, or any other concerns through the following channels:
- Business Name: Bison Embroidery
- Address: Sector 14/B, Karachi Central, Karachi, Pakistan
- Email: admin@bisonembroidery.com
- Phone: +92 325 2714911 / (213) 606-6465
2. Complaint Review and Handling Process
Once a complaint is received, we will:
- Acknowledge the Complaint: Confirm receipt of the complaint within 2 business days.
- Review the Issue: Review the customer’s concerns and any relevant order, payment, or service details.
- Communicate with the Customer: Contact the customer if additional information or clarification is required.
- Provide a Resolution: Offer an appropriate solution based on the circumstances, which may include correcting the issue, re-performing the service, or issuing a refund where applicable under our refund policy.
- Confirm Closure: Inform the customer of the outcome and confirm when the complaint has been resolved.
3. Resolution Timeline
We aim to resolve complaints within 7 business days of receipt. If a complaint requires additional investigation, we will inform the customer of the reason for the delay and provide an updated estimated resolution timeframe.
4. Fair and Transparent Resolution
All complaints will be reviewed fairly and handled professionally. We will make reasonable efforts to resolve disputes directly with the customer and keep them informed throughout the process.